I believe that most organizations in today’s environment will not be able to maintain long term success if the business managers/owners do not demonstrate a significant portion of the attributes that are contained in my pyramid on a day to day basis.  You should also quickly come to the conclusion that hiring people who have these skills or characteristics will have a positive effect upon the success of an organization, no matter where they may be placed on the ever ubiquitous organization chart.  

Many business owners state that “people” are their most important asset and companies spend millions of dollars teaching their team members new skills which can often be a very worthwhile investment.  Sometimes, however, the training will be quite effective for one person and a total failure for another.  Why might this be the case?  Could part of it be due to the educational background and intelligence of the people involved?  Of course, but I doubt that this is the reason in most instances.   My years of experience led me to the conclusion that the reason is more closely related to the actual type of person that you have hired, rather than how smart they are.  Some people will operate with integrity, put in the hard work necessary, and use their enthusiasm and competitive spirit to learn and become a master at what is being taught.  Others without a match to these characteristics simply sit through the training programs without putting in much effort to actually internalize the subject matter. 

In my opinion, this is the primary reason why organizations see a variance in the efficacy of their educational programs.  Obviously, this is just one simple example as to why ALL of your employees need to have a strong alignment to the characteristics in this book, but others should clearly become evident as you continue to read.